Your custom jewelry is made to order from the finest materials. We stand behind our product 100% and want to ensure that you feel completely satisfied with it. Custom pieces generally take about four weeks to complete. Please note that shipping is not included in that timeframe. Each piece is hand-stamped and one of a kind. Slight imperfections are part of what make Alloy products unique and personal.
We want you to love your new piece, and will be happy to work with you to get it just right. Keep in mind that your custom-ordered piece is suited exclusively to you. For that reason, it is non-refundable.
Updating an Existing Piece
Because our pieces are handmade to order, we cannot add additional customization to existing pieces. If you think you will want to add on to a piece in the future, please purchase a necklace that has separate charms and be prepared to return the existing charm to us so that we can have it on hand while we make the new one.
Please keep in mind that while we offer high-quality chains, life happens and chains occasionally break. If your chain is damaged within 30 days of receipt (based on the post date that it left our workshop), please return it to us and we will be happy to send you a complimentary replacement.
Changing an Order
When submitting your order, please take great care to enter your information correctly. Once the checkout process is complete, changes cannot be made to custom orders. Please feel free to contact us at with questions prior to ordering. Unfortunately, we cannot guarantee that we will receive or be able to process order changes sent after your order has already been submitted.
Coupons and Discounts
Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated.
We accept Visa, MasterCard, Amex and PayPal. (Standard fees may apply.)
A 6% sales tax applies to all orders shipped or billed to a Vermont address.
Standard shipping costs $7.95 using First Class USPS mail. Standard transport time is as follows:
Express shipping: 3 - 4 business days
USPS: 3 - 5 business days
International shipping can take one month or more, depending on the destination's customs regulations. In the very rare case that your item is lost in shipping, we will do everything we can to locate it. However, Alloy is not responsible for the lost item if does not arrive on the scheduled date.
Occasionally items will go on backorder. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design. We want our customers to be happy and always do our best to keep our site updated with accurate stock quantities. If you have questions about product availability, please don’t hesitate to contact us directly at firstname.lastname@example.org.
While we do have some of our jewelry in local stores, we are not currently accepting new wholesale accounts.
Shopalloyjewelry.com respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use this information, and the choices you have to review, revise and/or restrict our usage of this information.
Shopalloyjewelry.com collects customer information for a variety of reasons, which include providing superior customer service, improving our customers’ shopping experience and as a means to communicate with our customers about our products, services and promotions. We use this information to process transactions, inquiries or promotions that you initiate with us, as well as provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Alloy company website and analyze traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you. Shopalloyjewelry.com may disclose specific personal information about you only if required by law, governmental request or court order, or if based on our good faith that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.
Our Email List
We offer those who sign up for our email list advanced notice of sales and new merchandise and other Alloy Jewelry news.
Shopalloyjewerly.com may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting shopalloyjewelry.com, you agree to accept any changes made to this policy. The shopalloyjewelry.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website.